Wednesday, February 27, 2013

Communication Skills


The most prestigious business schools in the world will not help anyone become good communicators overnight.  Therefore, they ought to develop and practice good communication skills on their own by taking the following points in to account:  

Communication plays a major part in almost every aspect of our life, and on the business arena, it is essential to building a cohesive and effective team.  Good communication skills are essential to managing the performance of the team members, and by communicating well to large groups one can minimize the risk of unpleasantness at the workplace. 

One must also keep in mind that communication is not about his opinions, position, circumstances, or him, but it is about helping others by meeting their needs, understanding their concerns, and adding value to their world.

Good communication skills are a key part of managing individual employee performance, as team morale tends to be higher in a workplace where communication is good.   Good communication skills thus involve such PR skills as being positive, polite, observing the rules of etiquette, and good manners, as these are what augment effective interpersonal relationships.

A good communicator can also be termed a good businessperson who is well aware that success would be impossible if he does not know what his business is all about, and how to run it.  Therefore, through good communication and leadership, he guides the organization with great focus on efficient production, decreased labor costs, motivated workforce, successful marketing campaign, quality assurance, and commitment to customers by way of excellent customer service.

Good communication skills are also crucial to dealing with customer complaints effectively and limiting any negative criticisms about the business, which in turn ensures the effectiveness of marketing campaigns.

Whenever I have a message to communicate (either directly, or indirectly through a third party) I must ensure that the said message is true and correct, well reasoned, and substantiated by solid business logic that is specific, consistent, clear, and accurate.

With all aforementioned being borne in mind, may I conclude that effective communication is an essential component of professional success; whether it is at the interpersonal, organizational, or external level. 

Prathap G., Sharjah - Librahitech

Entertainment Earth

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