Saturday, February 10, 2007

Hellow World!

When you walk into a sporting goods store, does the salesperson immediately assume that you play hockey? Of course not. In fact, he'd probably never make a sale if he greeted every customer with "Hi! We've got some great ice skates in just your size. Would you like to see a pair?"

On the other hand, the one-size-fits-all sales pitch -- "Hello, may I help you?" -- doesn't exactly entice shoppers to break out the old wallet either.

Instead, the really good salespeople are trained to discover details about the customer before trying to pitch a particular item. A question like, "Hi, how are you? What sport do you play?" is a great opening line. It gets the customer to focus on a general topic, and then persuades him or her to narrow down the choices. And a focused customer is a buyer, not a browser.

So, let's see if you are a buyer or a browser. Click on the logo below to check it out for yourself.

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